Mustapha Daodu has issued a formal demand letter seeking the immediate refund of an outstanding ₦20,000 after a vehicle rental arrangement for a Toyota Prado SUV collapsed on the scheduled pickup day, forcing his family to make emergency alternative arrangements at significantly higher cost.
According to the demand letter, an agreement was reached on or before October 10, 2026, for the rental of a Toyota Prado SUV for a three-day trip from Benin City to Auchi at a total agreed price of ₦330,000. On October 10 at 10:05 a.m., Daodu transferred a deposit of ₦150,000 to the service provider’s OPay account (Account No. 8033505314) with the narration “Prado deposit” (Transaction Reference: NXG000014261010100530213416977
On the scheduled pickup day, the agreed vehicle was not provided. The service provider reportedly stated that he did not own the vehicle and that it was at a repair workshop, then offered an alternative at ₦700,000 — more than double the original agreed price. Daodu’s family, who had travelled from Lagos to Benin City for the trip, were compelled to secure emergency replacement transport at the airport at an inflated rate.
On October 19, 2026, a partial refund of ₦130,000 was returned, leaving an outstanding balance of ₦20,000. Despite repeated follow-up calls and messages, the remaining sum has not been refunded and communication has ceased.
In the formal demand letter dated October 20, 2026, Daodu has requested full payment of the outstanding ₦20,000 within 24 hours. He has indicated that failure to comply will lead to escalations, including a formal complaint to the Federal Competition and Consumer Protection Commission (FCCPC) for alleged unfair trade practices and breach of contract, as well as reports to OPay Digital Services Limited and relevant interbank authorities.
“I paid a deposit in good faith for a service that was never delivered. After being left stranded with my family and forced into expensive last-minute arrangements, I expected the full deposit to be returned without delay. The outstanding ₦20,000 remains unpaid despite clear evidence of the transaction and the partial refund already made,” said Mustapha Daodu.
The matter highlights ongoing consumer concerns around advance payments for vehicle rental services and the need for clearer accountability when agreed services are not provided.
Dear Eric Imoyera (Pictures attached below)
This formal letter (attached above) serves as a final demand for the immediate payment of ₦20,000.00, representing the balance of the deposit paid to you for a vehicle rental service that you failed to provide.
